Gift Card Terms & Conditions

Last Updated: 28 March 2023

1. These terms and conditions tell you about the terms and conditions related to the purchase of a digital gift card.

2. The Our Generation Digital Gift Card is an electronic gift card which can only be redeemed directly on our online store at You can choose the amount of your gift card starting from £25-£100 from the specified choices on the website. Once the gift card has been purchased, the amount cannot be topped up, and we can't offer partial refunds if you change your mind.

4. The gift card balance cannot be exchange for cash, credit or physical product or redeemed against the amount of another gift card.

5. We remain the right to update and change these terms and conditions at any time. This does not affect your legal rights. Use of your Our Generation digital gift card constitutes acceptance of our Terms and Conditions and we  recommend you read them carefully. It is your responsibility to check these gift card terms from time to time to ensure you are aware of any changes which may have been made. 

6. The digital gift card will be sent via email and will be sent to the email address provided at the point of purchase. The gift card can be accessed by opening the email sent to you at the point of purchase. 


7. You can use the gift card for a full or as a part-payment towards any products on our website. 

8. All gift cards purchased from our website are valid for 12 months from the date of purchase, unless stated otherwise as part of wider promotions. Once the gift has expired, this cannot be re-instated. 

9. If you don't redeem the full amount of the gift card at the transaction, the balance will remain on the digital gift card which you can use at a later date or until the card expires.

10. Only one gift card can be used per order. 

11. If a partial refund is made using for any purchase using the digital gift card and another method of payment, then any refund owing will be credited to the gift card in any instance.

12. Gift cards cannot be redeemed in conjunction with promotional codes. When using a gift card, you may have to pay additional delivery fees if the gift card does not cover the amount for delivery.


13. You are responsible for keeping your gift card safe. You should treat the digital gift card like cash and it should be kept safe and secure at all times. Once activated, Our Generation cannot be help responsible for lost or stolen digital gift cards and we can't offer cash, credit, products or another gift card in replacement of a lost or stolen gift card.

14. For any questions regarding digital gift cards, please contact our customer service team at: