Pre-Ordering

You can use our Christmas pre-order service on selected Our Generation dolls, outfits & accessories.

This service will start on Friday 8th September 2023 and you will receive the item when it comes into stock. We anticipate this to be the beginning of November.

When purchasing using our pre-order service, the full amount for the item is available upon checkout. We anticipate that deliveries for pre-orders will take place end of November.

All our pre-orders are subject to terms and conditions:

1) The total is to be paid in full at checkout

2) Your pre-order will be confirmed via email

3) We provide estimated dates when the items will be shipped. While we endeavour to accurately indicate the stock availability dates for pre-ordered items, these dates may change due to circumstances beyond our control. 

4) We anticipate stock for pre-orders to arrive in November. At the beginning of November, we shall send you a reminder email to say that your item should be with you this month. Once dispatched, you will receive a confirmation email with tracking details for delivery.

5) Price guarantee - our pre-order prices are offered at our usual recommended retail price and the items shall not be discounted if and when they are available for general release with the exception for sales periods. 

6) Quantities for pre-order are limited and we cannot guarantee that the items will be available for general sale once the pre-order ends.